Refund policy
Please review this refund policy carefully. If you have any questions, don’t hesitate to reach out via our Contact page.
Countries
United States, United Kingdom.
Return & Refund Policy
30-Day Return Guarantee
You have a 30-day window from the date of delivery to request a return. After this period, we regret that we won’t be able to offer a refund or exchange.
Return Eligibility
Items Arrived Defective or Damaged
If your item arrives damaged or faulty, please send us photo or video evidence within 30 days of receiving it. Once verified, we’ll issue a full refund — and you won’t need to send the item back.
Other Return Reasons (e.g., Change of Mind, Not Satisfied)
If you’d like to return an item that isn’t faulty, please notify us within 30 days of delivery. We’ll issue a full refund after we receive the product in its original condition and packaging. Return shipping costs will be your responsibility in such cases.
Exchanges
To exchange an item, it must be returned in its original condition with tags and packaging intact. Please include the reason for the exchange and the replacement item you'd like to receive.
Items on Sale
Sale items are subject to the same return conditions as non-sale items. If returned, you will be refunded the amount paid at checkout.
How to Return an Item
1. Start Your Return
Contact us at support@gouike.com with your order details and the reason for return. Attach photos or videos if applicable.
2. Approval
Once your return request is approved, we’ll send you detailed instructions on how to send your item back. Returns without prior approval will not be accepted.
3. Shipping the Item
Send your return to the address provided in the approval email. Be sure to provide us with tracking details — we’re not responsible for lost return shipments.
4. Condition Requirements
Returns must be in their original condition with all original tags and packaging. For approved returns, we will cover the return shipping cost. Returns not meeting these criteria may be rejected.
Refunds
Approval & Processing
After we receive and inspect your return, we’ll let you know whether your refund has been approved. If it is, we’ll process the refund to your original payment method within 10 business days.
Please note: Your bank or card provider may take additional time to reflect the refund in your account.
Missing or Delayed Refunds
If you haven’t received your refund within 7 business days of approval, please email us at support@gouike.com — we’ll help resolve the issue as quickly as possible.
Chargebacks & Payment Disputes
We encourage you to contact us before initiating a chargeback with your bank. In many cases, we can resolve issues faster. Repeated disputes may result in account limitations or fees.
Return Limitations
We reserve the right to limit or deny returns from accounts showing unusual or suspicious return behavior. This includes repeated returns of used, damaged, or altered items.
Contact Information
Email: support@gouike.com
Phone: +44 7478 738590
Address: 5 Fountayne Road, London, England, N16 7EA, United Kingdom
Support Hours: Monday - Friday: 9:00 AM - 5:00 PM (GMT)